Refund policy
We offer a 7-Day Replacement Guarantee from the date of delivery.
To be eligible for a replacement, the item must be unused, in its original packaging, and in the same condition that you received it.
Replacement requests are accepted only in the following cases:
- Damaged product
- Defective product
- Wrong product delivered
Customers must provide an unboxing video or photo proof when requesting a replacement.
How to Request a Replacement
To start a replacement request, please contact us at: theanvira@gmail.com
Our support team will review your request and guide you through the replacement process.
Please do not send products back without contacting us first. Items returned without prior approval will not be accepted.
Return Instructions
If your replacement request is approved, our support team will provide the correct return instructions and return address.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.
Non-Returnable Items
- Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Personalized or custom products
- Personal care items
- Hazardous materials or flammable products
- Gift cards and sale items
Refund Policy
We generally offer replacement instead of refunds.
Refunds will be issued only if a replacement product is unavailable.
If approved, refunds will be processed within 5–7 business days.
Products must be returned in original packaging with all accessories included.
Need Help?
For any questions regarding returns or replacements, contact us at: